As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
1. Receive patients in a professional and caring manner. 2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion. 3. Schedule and confirm appointments. 4. Obtain authorization and pre-certification. 5. Document and follow up on referrals. 6. Document and follow up on no-shows and cancelations. 7. Answer telephone using proper phone etiquette and direct calls accordingly. 8. Maintain content and organization of medical records. 9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation. 10. Order clerical and clinical supplies and maintain records. 11. Monitor waiting rooms and keep patients informed as to schedule delays. 12. Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children. 13. Assist with arrangements for transportation 14. Assist with patient flow. 15. Prepare office communications 16. Participate in quality improvement activities 17. Filing of patient charts, correspondence and related documentation scan documents into EPIC. 18. Maintain inventory of supplies and forms 19. Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review.
PERFORMANCE SKILLS 1. Accepts feedback 2. Asks questions for clarification 3. Gives accurate information 4. Makes suggestions for improvements 5. Is willing to accept change 6. Works as a team member 7. Uses listening skills 8. Manages resources prudently 9. Takes direction 10. Thinks pro-actively 11. Establishes positive rapport with patients and families, uses AIDET 12. Reports to duty promptly and utilizes time effectively to provide clerical support 13. Utilizes sick and vacation days appropriately 14. Participated in conferences/in-services 15. Attends staff meetings
*High School diploma or equivalent *Computer/typing skills required *Clerical experience in a physician’s office preferred.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.