Reporting to the Vice President Patient Experience (VP PE), the Administrative Director for Patient Experience (AD PE), is a key member of the Patient Experience Team. In this capacity, the Administrative Director, Patient Experience is integrally involved in assisting the VP of Patient Experience with strategic planning and coaching plans. The AD PE will interact with hospital leaders, direct caregivers, ancillary and support staff within the HCA North Texas Division facilities and division leadership. This position has been designed to provide thought leadership and subject matter expertise, aligned to all initiatives, policies, programs and education that will lead to a “world-class experience” for all patients and families receiving care or services within HCA North Texas Division. The position also requires the candidate to be a “champion” for patient rights and organizational ethics.
Provides operational insight into the coaching and strategic plans, facilitates execution of the HCA North Texas patient experience strategy in collaboration with the Vice President of Patient Experience.
Serves as a consultant/advisor to HCA NTXD division facilities facilitating and conducting on site coaching visits in the NTXD.
Demonstrates understanding and coaching competence in the following areas: Leadership evaluation, leadership institutes, service excellence and accountability systems – collectively termed Evidenced Based Leadership
Understanding of Evidenced Based Leadership Model executing the North Texas Division sequenced work plan.
Engages actively all levels of leadership and staff to maximizes and scale evidenced based practices.
Utilizes evidence based best practices including but not limited to Nurse Leader Rounding, Employee Rounding, Senior Leader Rounding, Hourly Rounding (sm), Standards of Behavior, Peer Interviewing, etc.
Uses knowledge of measures of data for HCAHPS and CMS guidelines, Emergency Department, Out Patient Surgical CAHPS, Out Patient Test and Treatment
Bachelors degree required
Experience working in a Healthcare setting,
1 year minimum operational leadership and/or supervisory experience
RN license preferred
Internal Number: 26500-111907
About Medical City Healthcare
Medical City Healthcare is one of the region’s largest, most comprehensive health care providers and includes 14 hospitals, 7 off-campus emergency rooms, 11 ambulatory surgery centers, more than 4,400 active physicians and 17,000 employees in the Dallas-Fort Worth area.