As a part of the Tenet andCatholic Health Initiatives family, Conifer Health brings 30 years ofhealthcare industry expertise to clients in more than 135 local regionsnationwide. We help our clients strengthen their financial and clinicalperformance, serve their communities and succeed at the business of healthcare.Conifer Health helps organizations transition from volume to value-based care,enhance the consumer and patient healthcare experience and improve quality,cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you theresources and incentives to redefine healthcare services, with a competitivebenefits package and leadership to take your career to the next step!
The Patient Service Center Representative I is responsiblefor creating a positive patient experience by accurately and efficientlyhandling the day to day operations relating to a patientâs anticipatedappointment. The PSC REP I may beassigned to either the financial clearance function or the scheduling functionand is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform bothfinancial clearance and scheduling duties but with limited scope. Theindividual is expected to develop a thorough understanding of assignedfunction.
ESSENTIAL DUTIES ANDRESPONSIBILITIES
Include thefollowing. Others may be assigned.
If assigned to Financial Clearance:
Collect and verify required patientdemographic and financial data elements and creating a complete pre-registeredaccount for a scheduled visit
Completes the pre-certification processby obtaining authorization from insurer and/or healthcare facility, verifypatient insurance and confirm benefits eligibility
Assist other team members wherenecessary
Adheres to department policies andprocedures related to verification of eligibility/benefits, pre-authorizationrequirements, available payment options, financial counseling and other identifiedfinancial clearance related duties
If assigned to Scheduling:
PSC Rep I would be assigned to easier,less complex scheduling
Responsible for accurate and timelyscheduling for outpatient appointments
Provide callers with information relatedto their appointments (i.e., prep information for test, directions,cancelling/rescheduling of tests, order management etc.) and any other questionthe callers might ask.
Other duties as assigned based on departmental needs
To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.
Ability to work in a production drivencall-center environment
Familiarity with working with dualcomputer monitors (may be required to use dual monitors)
Must have basic typing ability
Must have working knowledge of Windowsbased computer environment
Must be able to multi task in a highvolume center
Strong written and verbal communicationskills
Include minimumeducation, technical training, and/or experience preferred to perform the job.
Required: High school diploma or GED
Preferred: Two years of college (two years in a professional, customerservice-driven environment may substitute for two years of college)
Preferred: 1-2 years of customer service experience
The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Must be able to work in sittingposition, use computer and answer telephone
Ability to travel
The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Office Work Environment
Hospital Work Environment
Approximately 0% travel may be required
Job: Conifer Health Solutions
Primary Location: Louisville, Kentucky
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâs or employeeâs race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.