Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .
The IT Desktop Administrator provides high levels of customer service to users of Satellite's desktop operating systems. This position routinely thinks outside the box to solve problems quickly. The IT Desktop Administrator is responsible for repairing computers and performing technical and system diagnostics as necessary.
Essential Functions: The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Set up new computer systems and perform routine maintenance
Repair computer hardware as required
Provide technical assistance and resolution as necessary
Maintain computer equipment and software to ensure secure and efficient operations
Test and implement new software programs for the company
Troubleshoot basic networking issues
Support printer setup and printing
Manage shipping and receiving of equipment for the region
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Minimum Education & Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma
Experience: Three (3) years of experience as a Computer Technician or Desktop Support Specialist
Minimum Knowledge, Skills & Abilities:
Strong understanding of Microsoft and Apple operating systems
Able to read and understand technical manuals
Ability to multi-task and prioritize projects effectively
Proactive, takes initiative
Ability to utilize provided company imaging software to image PC/laptops
Working knowledge with anti-virus software
Ability to work as part of team and independently
Ability to multi-task
Strong organizational skills
Strong analytical and problem solving skills
Knowledge of networking theory, TCP/IP protocol and IP addressing
Able to travel 25%
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early st...age CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.